Questions, answered.

Koded Digital builds, connects, and maintains digital systems that streamline client acquisition for local businesses — from the first online impression to follow-up and repeat business. We work with service businesses and e-commerce brands, focusing on how customers find, contact, and decide to work with you.

No. A website is often one part of a connected system. We also set up lead capture, CRM integration, workflow automation, follow-up sequences, booking tools, and ongoing maintenance — so the pieces work together rather than operating as isolated tools.

In most cases, yes. We connect the tools you already use — phone, calendar, email, CRM, store, invoicing — wherever practical. During discovery we review your current setup and confirm what can be connected before anything is built.

Automation helps make sure the customers who already show interest don’t slip away — through instant responses, consistent follow-up, and reminders. It supports customer acquisition by closing the gap between interest and action; it does not guarantee a specific number of new customers.

Yes. Where agreed, we provide ongoing maintenance and refinement so the system stays healthy and useful as your business evolves. Support is tailored to what your business actually needs rather than a fixed package.

Pricing depends on scope and the features your business needs. Build work starts at a base minimum and scales with what you add, and ongoing maintenance is available as a monthly arrangement. We give you a clear quote after understanding your setup.

Timelines depend on the agreed scope and how quickly decisions and approvals move. We agree on scope first, then work through each stage — discover, design, build, and support — at a pace that fits your business.

Local business owners — particularly service-based and e-commerce businesses — who want to improve how they attract, capture, organize, and follow up with potential customers, and who value a direct partnership over another layer of software to manage.